Irish firms struggle with digital transformation to meet customer demands – new index

A quarter of Irish businesses will struggle in terms of digital transformation in meeting evolving customer demands within five years, a newly launched index has shown.

Dell Technologies Digital Transformation Index (the DT Index), completed in collaboration with Intel, benchmarks 4,600 businesses across 42 countries across the globe.

The study revealed that an overwhelming majority (93pc) of business leaders in Ireland believe that their firms are facing major challenges when it comes to digital transformation.

Top barriers were cited by respondents as lack of budget and resources; data privacy and cybersecurity; lack of the right in-house skills; lack of senior leadership; and a lack of alignment and collaboration across the company.

The DT Index, which acts as a barometer of the digital sentiment across the landscape, also highlighted that just 7pc of firms here consider themselves digital leaders.

Vice-President and General Manager, Dell EMC Ireland said Aisling Keegan said that the next digital era has arrived and it’s reshaping the way we live, work and conduct business in Ireland.

“With only 7pc of Irish businesses considering themselves as digital leaders, there is an urgent need for digital transformation to become the number one business priority,” she said.

In terms of conquering their challenges, a number of Irish companies are using digital tech for growth, developing in-house skills and building privacy into all devices – but progress remains slow.

However, the index showed that firms are also turning to emerging technologies and cybersecurity to assist with their digital transformation within the next three years.

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